As a free telephone helpline and online search service that connects inquirers to community, health, social and government services, 211 Ontario records a variety of detailed caller demographics and needs information that could be of use for policy-makers in the provincial and municipal sector.

This report summarizes data collection methodology, initial findings and a number of recommendations for improving both the utility of 211 data and the opportunities to work with potential partners to share and extend the capabilities of the data.

Published By: Rural Ontario Institute (ROI) and Ontario 211 Services (211 Ontario)

Publication Date: 2018

View Analyzing 211 Rural Unmet Service Needs

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