This policy brief explores the future of working at home or some office-home combination, including the benefits and potential downsides of remote work. The brief identifies seven themes, and a series of questions attached to each theme, to guide managers in their decision on whether or not to implement a permanent remote work plan or hybrid workforce going forward.

Co-author of the brief, Dr. Kate Cassidy of Brock University’s Department of Communication, Popular Culture & Film states, “For those organizations that do choose some form of remote work, our research suggests that success depends on building a culture rooted in human connection, supported with clear communication plans, the right digital tools, and a compatible managerial style”.

Over the long term, work success is centered in human connection (so deliberate attention to relationships, communication, and organizational culture is needed). The seven interdependent factors identified in the brief – Fit, Tasks, Communication, Relations, Organizational Culture, Tools, and Support – provide an organizing framework to support dialogue and work plan structure.

Published By: Niagara Community Observatory, Brock University

Publication Date: October 2021

Click here to view the Policy Brief

Additional Resource:  October 20, 2021 policy brief launch presentation slides

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