The Getting There Business Case for a model for centrally-dispatched access to health and human services for the most vulnerable people in Niagara was finalized in July, 2015. It reflects the collaborative work of over 30 Niagara agencies. The work to build it is being done with the understanding that through standardization comes the opportunity to integrate best practice and effect quality management.

The Getting There definition of vulnerable people is: ‘those in our community without the means or ability to access health and human services in a safe and acceptable way –such as those living in poverty, frail seniors, people with mental health and addictions challenges, limited mobility, hearing or visual impairment, or the need for life-sustaining equipment’.

Beginning in late 2012, a group of 16 Niagara agencies began gathering Getting There building blocks. In May, 2014, over 30 agencies reviewed the building blocks and agreed to work together to build the Getting There Business Case, which:

The Getting There Business Plan is now being constructed. It describes the model, partnerships, operating, human resource and phased-in action plan for establishing the centrally-dispatched access model in Niagara. Niagara Connects is facilitating the community’s work to build the Getting There model, in partnership with Niagara Southwest Health Links, with assistance from the Brock University Goodman School of Business MBA Consulting Group.

If you would like to be involved in advancing the Getting There work, please let us know.

Mary Wiley,
Executive Director,
Niagara Connects


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