This annual report includes data from across 36 municipal service areas that inform evidence-based decision-making, and ensure that member municipalities are providing effective and efficient public services that citizens want and need.
Canadian municipalities collaborate through Municipal Benchmarking Network Canada (MBNCanada), to enhance municipal service delivery by leading the development and application of municipal performance measurement and benchmarking.
Eleven municipalities, including Niagara Region, participated in this 2022 report. The benchmarking framework includes four types of measures:
What is done (Council decision)
Community Impact
Service Level
How it is done (Staff delivery)
Efficiency
Customer Service
Published By: MBNCanada
Publication Date: March 2023
Click here to view: 2022 MBN Canada Performance Measurement Report
