Municipal Benchmarking Network Canada (MBNCanada) is a collaborative of Canadian municipalities whose mission is to enhance municipal service delivery by leading the development and application of municipal performance measurement and benchmarking.
The Network collects data from across 36 municipal service areas that informs evidence-based decision-making and ensures that member municipalities are providing effective and efficient public services that citizens want and need.
The MBNCanada benchmarking framework includes four types of measures:
What is done (Council decision)
- Community Impact
- Service Level
How it is done (Staff delivery)
- Efficiency
- Customer Service
Published By: MBNCanada
Publication Date: March 2021
Click here to view: 2019 MBNCanada Performance Measurement Report
