Please join us for this webinar about the Virtual Client Experience Survey for Mental Health and Addictions (VCES), recently released by the Centre for Addiction and Mental Health (CAMH).
Date/Time:July 14, 2020 at 1:30pm -2:30pm EDT
-Academic scientists, educators and researchers
-Executives and department/unit leaders for mental health and addiction services
-Government representatives and funders
-Health care practitioners, allied health care workers and peer support workers working in the mental health and addiction sector
-Quality improvement and client/patient safety officers supporting mental health and addiction programs
About this event:
The VCES takes a person-centered approach to considering all dimensions of health care quality, including safety, timeliness, effectiveness, efficiency and equity.
As a result of the COVID-19 pandemic, many organizations have shifted to providing a range of virtual health care services. It is important to evaluate the virtual care experience to ensure it:
-facilitates access to care
-meets client/patient expectations of high quality care
-meets the needs of clients/patients.