November 10, 2020 @ 9:00 am – 2:30 pm
Hamilton Health Sciences

Tuesday, November 10, 2020 from 9:00 a.m. – 2:30 p.m. (one-hour lunch) via Zoom

This 4.5-hour training presents an extensive research base, a commitment to active learning, and input from a diverse array of experts. This training uses structured self-reflection and focuses on practical skills that learners can bring to their daily work immediately. This workshop is designed for everyone who works in healthcare who comes into contact with patients/clients and families.

Learning Objectives:
 List two of the three premises for empathy-based care
 Identify the elements of the IN GEAR model for empathy conveyance
 Identify two internal or external cues associated with interactions that invite judgment
 Name at least one counter cue to shift from a view of judgment to one of understanding
 Demonstrate at least two examples of conveying empathy

This webinar is brought to you by The Hamilton Self-Management Program and is hosted by Hamilton Health Sciences