Calendar
Tickets
When:
September 28, 2016 @ 12:00 pm – 1:30 pm
2016-09-28T12:00:00-04:00
2016-09-28T13:30:00-04:00
Where:
Niagara College - Walker Advanced Manufacturing Innovation Centre, Room IC20
300 Woodlawn Rd
Welland, ON L3C 7L3
Canada
Cost:
$15
Contact:
Innovate Niagara
Economic Prosperity
Business Training and Learning

Enjoy lunch and a presentation by Michael J. Armstrong, Associate Professor, Goodman School of Business.

This presentation introduces three tools that can help new ventures develop high-quality goods and services:

  1. The Gaps Model provides a top-level view of steps you must get right in order to meet customer expectations.
  2. The SIPOC Model provides a starting point for designing the process that will provide your product.
  3. The Quality Function Deployment Model helps you translate customer needs into product designs.

This lunch & learn is hosted by Innovate Niagara.