300 Woodlawn Rd
Welland, ON L3C 7L3
Enjoy lunch and a presentation by Michael J. Armstrong, Associate Professor, Goodman School of Business.
This presentation introduces three tools that can help new ventures develop high-quality goods and services:
- The Gaps Model provides a top-level view of steps you must get right in order to meet customer expectations.
- The SIPOC Model provides a starting point for designing the process that will provide your product.
- The Quality Function Deployment Model helps you translate customer needs into product designs.
This lunch & learn is hosted by Innovate Niagara.